Privacy Policy

1. Introduction

Neuro Agility with Susan is operated by Dr Susan Jansen Van Rensburg (Professional Registered Counsellor – Private Practice). This privacy policy explains how we collect, use, and protect your personal information when you visit this website or engage with our assessment services.

We are committed to protecting your privacy and handling your personal information responsibly, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable international data protection laws.

2. What information we collect

We may collect the following personal information:

• Your name and email address (when you contact us or submit a form)
• Your phone or WhatsApp number (if provided)
• The full name and age of the person to be assessed (required for report generation)
• Information you share about your goals, situation, or assessment preferences
• Basic website analytics data (page visits, general location — no personally identifiable tracking)

3. How we use your information

Your personal information is used solely for the following purposes:

• To respond to your enquiry or contact request
• To facilitate the assessment process (sending your assessment link and report)
• To provide feedback sessions or follow-up services as requested
• To comply with legal or professional obligations

We do not sell, share, or disclose your personal information to third parties except where required by law or where necessary to deliver the assessment service (e.g., the assessment platform provider).

4. Data storage and security

We take reasonable technical and organisational precautions to protect your personal information from unauthorised access, loss, or disclosure. Personal information is retained only for as long as necessary for the purposes for which it was collected.

Communications via WhatsApp and email are subject to the privacy policies of those platforms. We encourage you to review WhatsApp's and your email provider's privacy policies independently.

5. Your rights

Under POPIA and applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for the use of your personal information
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated

To exercise any of these rights, please contact Susan at susanvanrensburg@hotmail.com.

6. Cookies and website analytics

This website may use basic analytics tools to understand how visitors interact with the site. No personally identifiable information is captured through analytics. The site does not use invasive tracking cookies or advertising trackers.

7. Children's privacy

We do not knowingly collect personal information directly from individuals under the age of 18 without parental or guardian consent. For assessments involving minors, the parent or guardian is responsible for providing consent and completing the enquiry process.

8. Changes to this policy

We may update this privacy policy from time to time. Any changes will be reflected on this page with an updated "last updated" date.

9. Contact

For any privacy-related questions or requests, please contact:
Dr Susan Jansen Van Rensburg
Email: susanvanrensburg@hotmail.com
WhatsApp: +27 64 513 8176